Copyright © 2008
NETcellent System Inc
4030 Valley Blvd. Suite 100
Walnut, CA 91789-0931


 

 

  
ELLIOTT Support Plans

Type of Support Plans

All support plans will be handled on a prepaid time block basis. If you do not have a support plan with NETcellent, then the support call is handled on a per incident basis. Each incident will be charged $500 and payment is by credit card only. The following are the types of support plans we offer:

Description of Services

Basic

Value

Advanced

Premium

Cost per Year

$750

$1,250

$2,200

$5,000

Support Hrs Included

5 Hrs

10 Hrs

20 Hrs

50 Hrs

E-Mail Support

Yes

Yes

Yes

Yes

Fax Support

Yes

Yes

Yes

Yes

Web Support

Yes

Yes

Yes

Yes

Phone Support

Yes

Yes

Yes

Yes

Modem Support

No

Yes

Yes

Yes

Access to Front Line Support

Yes

Yes

Yes

Yes

Allow Escalation to 2nd Level Support

Yes

Yes

Yes

Yes

Allow Escalation to 3rd Level Support

No

No

Yes

Yes

Allow Direct Access 2nd Level Support

No

No

No

Yes

Discount for NETcellent Training

N/A

N/A

10%

10%

Discount for NETcellent Consulting

N/A

N/A

N/A

10%

Priority Response

No

No

No

Yes


Click here to view or download NETcellent's Elliott Support Signup form.