According to the latest CTS Review (Year 2000), our support team is rated number one for service. But we can only achieve and maintain this rating with help from you. You are a significant part of our support team. While our support team is familiar with a wide variety of software, hardware, and database configurations, they must rely on you to assume a major role in problem solving.

What that means is our support department must rely on you to provide them with information on corrective steps you or others may have performed on your system. This may include detailing events or actions occurring prior to the problem, and providing information and data that will help in problem resolution. Faxing or E-mailing us information helpful in diagnosing your problem can potentially expedite the support process as well. Delegating a primary contact person to interface with NETcellent for support issues will also save you valuable support hours.

We also ask that you always run the most current version of NETcellent Software. Updates and upgrades are to be installed in a timely manner to maximize the benefits of NETcellent Support Services. These updates and upgrades can almost always be downloaded from the technical support web site.

Our goal is to provide you with a cost effective support solution. However, we can’t do this without your help. Help us to help you. By being specific and precise with your support questions, sending us a fax or e-mail to outline your problem and helping us understand your problem quickly, you will be helping us to provide you with the best technical support service we can offer you.

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