Inquiry

Customer Account Inquiry

Application Overview

 

This feature Customer Account gives you a quick and easy procedure to display a customer's account by both Open Item and previously purged records in the Open Item History File.  Inquiry views include customer information, credit history, document detail, and Multi Apply-To applied payments and credit memos.

 

Run Instructions

 

Open Item Inquiry

 

From the pull down A/R Inquiry window, Select Customer Account, and then Open Item Inquiry selected from the sub-menu.  The following screen will then be displayed:

 

 

 

 

Customer Account Inquiry Entry Screen

 

 

 

Entry Field Descriptions

 

Name	Type and Description
Customer No:	6 alphanumeric characters.   Enter the customer account number that is the subject of your inquiry.   Pressing the F7 or F8 key will allow you to search by account number or account description.
Starting Date:	A standard date in the standard date format.   Enter the beginning date of the inquiry. If you enter the RETURN key, this field will default to display the earliest account information on file for this customer.
Display Order ?	A or D.   If you enter A, the report displays it's resulting account information in Apply To Order.   If you enter D, the report displays its resulting account information in Date order.
Show Open Items Only ?	Y or N.   If you enter Y, the report displays open item transactions only.  If you enter N, the report displays All transactions on file for this customer.

 

 

 

 

 

 

 

 

 

 

Customer Open Item Inquiry

 

 

 

                                Additional View Keys:

 

                                <enter>     =  View document detail

                                F4                        =  View Open Item Notes associated with document

                                F5                        =  View Credit History                           

                                F8                        =  View Multi-Apply To, (Payment or CR Memo to multi documents) 

 

 

 

 

 

 

 

 

 

Customer Account Inquiry

Application Overview

 

 

This function gives you fast and easy access to all the necessary information to provide customer service for payments received, credit memos, debit memos and invoices that have been posted to a customers account.  To enhance your customer service, Customer Account Inquiry allows you to view or add new notes to an open item, as well as, displaying customer information and credit history.  You can also use the “Multi-Apply-To” feature to see how a document was applied.  This is very useful when you have a payment or credit memo that was applied to several documents. 

 

Additionally, this function allows you an Open Item and History Item inquiry.  When you purge the A/R Open Item file to reduce it’s size and to speed up processing, you do not lose the purged information because Elliott moves it over to the History Item file where it can still be accessed for inquiries.  This is very convenient when a customer asks you questions about older items that you have purged, i.e., an invoice that was paid 6 months ago!

 

 

Run Instructions

 

From the pull down COP Inquiry menu select Customer Account.   The screen that appears gives you the choice of Open Item Inquiry or History Item Inquiry, select Open Item Inquiry and the following screen will appear: 

 

 

 

Entry Field Descriptions

 

Name	Type and Description
Customer No:	Enter the customer number that is the subject of your inquiry.  Pressing the F7 or F8 key will allow you to search by customer number or customer name.
Starting Date:	Enter the beginning date of the  inquiry. If you enter the RETURN key, this field will default to display the earliest account information on file for this customer.
Display Order ?	A or D.  If you enter A, the report displays it's resulting account information in Apply To Order.  If you enter D, the report displays its resulting account information in Date order.
Show Open Items Only ?	Y or N. If you enter Y, the report displays open transactions only.  If you enter N, the report displays All transactions on file for this customer.