Copyright © 2008
NETcellent System Inc
4030 Valley Blvd. Suite 100
Walnut, CA 91789-0931


 
Frequently Asked Questions

Q. What are the client operating systems supported with ELLIOTT?
A. The following are supported systems:
Windows 95 (P.SQL 9 and above does not support this OS)
Windows 98
Windows ME

Windows 2000 Prefessional
Windows NT Workstation
Windows XP (all versions)
Windows Vista (all versions)

Special note regarding Windows Vista
In order to run Windows Vista, you will need the Pervasive P.SQL 10 Database Engine which is supported by Elliott v7.4. In addition, Windows Vista dropped support of the Windows Help Program (WinHlp32.exe) which is used by Elliott to provide context sensitive help. Microsoft Windows Vista users can download a copy of WinHlp32.exe from the Microsoft website to resolve this issue.

Q. What server operating systems are supported with ELLIOTT?
A. The following are supported server platforms:
Windows NT 4.0
Windows 2000 Server
Windows 2003 Server (32-Bit recommended)
Novell Netware V4.x and higher

In addition, Elliott supports peer-to-peer network environments using PSQL Workgroup Engine.


Q. What database file handlers are supported with ELLIOTT?
A. ELLIOTT Business Software supports P.SQL 2000, P.SQL 8, and P.SQL 9.

Q. Is ELLIOTT Business Software a 32 bit application?
A .ELLIOTT Business Software is a 32-bit application. 

Q. What are the Minimum hardware requirements for ELLIOTT?
A. Minimum Server Requirement:
Windows Server 2000
Pentium III Processor
512MB RAM
4 GB disk space
CD-ROM Drive
Network adapter 10MB

Recommended Server Requirement:
Windows Server 2003
Pentium IV Processor
1 GB RAM
20 GB disk space (SCSI)
CD-ROM drive
Network adapter 100MB

Minimum Workstation Requirement:
Windows 98 SE
Pentium II Processor
256 MB RAM
Network adapter

Recommended Workstation Requirement:
Windows XP
Windows 2000
Pentium III Processor
512 MB RAM

Q. Where can I get a demo of ELLIOTT Business Software?
A. Call us at 1-888-595-3818, or email us at sales@netcellent.com.

Q. Is source code available for ELLIOTT Business software?
A. Yes, the source code can be optionally purchased.  You can also work with one of the ELLIOTT developers to modify the source code for you.  Please call 1-888-595-3818 for more details.

Q. What are maintenance fees?
A. Maintenance fees provide updates and upgrades to users. With our maintenance plan users do not need to worry about upgrading ELLIOTT anymore.  Instead, users will always have the latest ELLIOTT Business Software technologies.  In addition, Elliott maintenance provides free technical phone support and on-line support through the Elliott Knowledge Base. The maintenance fees are required for all ELLIOTT users and are renewable on an annual basis.

Q. Do maintenance fees include Technical Support Services?
A. Yes, free technical phone support service is included with Elliott maintenance, but consulting support is not. To better understand the support service provided with Elliott maintenance, refer to the Elliott Maintenance Support Policy. You should also speak with your reseller about the support plans they offer.





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